Gantom FAQ's for 2024

Gantom FAQ's for 2024

What voltage should I use with Gantom fixtures?
All of our DMX controllable spotlights operate on 12-24 VDC, except for CP-7, which exclusively uses 12VDC. Non-DMX units are either 12VDC ONLY or 12-24VDC. You can find the input voltage range for each fixture on the packaging or in the data sheet.

What is the lifetime of your LED fixtures?
All our LED fixtures are rated for over 50,000 hours. They feature internal regulators and thermal engineering to ensure ideal operating conditions for the internal LEDs, significantly extending the lifespan of our fixtures.

How far can your fixtures project?
Gantom fixtures are designed for close-range, controlled light environments. While some fixtures may offer more range, we recommend using them at a distance of 3 to 10 feet (approximately 1-3 meters).

Can I power your fixtures from a battery?
Due to their low wattage and voltage requirements, Gantom fixtures can often run on battery power for a limited time. However, for permanent applications, we strongly recommend a continuous power source.

Can I use your LED fixtures outdoors?
For outdoor applications, many of our fixtures can now meet these requirements. Please contact to find the product that will work best for your specific outdoor application. Be sure to review the Gantom Standard Company Warranty document for any exclusions specific to outdoor installations.

How far can I run wires to the fixtures?
Typically, you can use 18-gauge wire to connect to our fixtures for several hundred feet without worrying about voltage drop. Most of our fixtures have internal regulators to compensate for varying input voltage, so long-distance wiring should not affect brightness. If multiple fixtures run from the same wire, consider using thicker wire to allow for more current flow.

I need documentation or data for a particular fixture.
User guides, data sheets, and IES files are available on our website at If you require a 3D model, please email for STEP files and other data requests.

How can I see your products in person?
Gantom exhibits at various trade shows throughout the country and soon overseas as well. You are welcome to visit us at any of these shows. We also offer virtual product demonstrations via Zoom and provide 90-day sample loans, sending products to you and guiding you through their use from anywhere in the world. Schedule a virtual product demonstration at and inquire about samples by emailing

Are your LED fixtures dimmable?
All of our DMX fixtures are designed to dim smoothly with a DMX control signal, while our non-DMX fixtures are designed for continuous use at full power.

How quickly can I receive Gantom Products after purchase?
All standard, stocked products are shipped from Orlando, FL. For expedited shipments or will call orders, please email The cutoff time for same-day shipping of in-stock orders is 2:00 pm EDT/EST.

What is your warranty policy?
  1. Our standard warranty covers Precision, PowerPak, GPLEX, and Go Cable items for one year from the date of purchase.
  2. Gantom, Custom, and Pro Cable products are covered by a standard warranty of two years from the date of purchase.
  3. Gantom will replace any product that is subpar due to a manufacturer's defect within this warranty period.
  4. For complete details on our warranty policy, please refer to the Gantom Standard Company Warranty document.
Can I extend the warranty?
Yes, extended warranties are available and can be quoted on a per-project basis.

Do you have a minimum order fee?
Gantom no longer has a minimum order fee.

What payment methods does Gantom accept?
Gantom accepts payment by ACH, wire transfer, and credit card. We no longer accept paper checks.

You have almost what I need, can you _____?
Yes, as a manufacturer, we have the capability to custom build devices to our customers’ specifications. To learn more about developing a custom design, email

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