Gantom FAQs

Gantom FAQs

What voltage should I use with Gantom fixtures?
All of our DMX controllable spotlights take 12-24 VDC. Non-DMX units are either 12VDC ONLY, or 12-24VDC. Each fixture will have their input voltage range listed on the packaging or the data sheet.

What is the lifetime of your LED fixtures?
All of our LED fixtures are all rated for over 50,000 hours. Our LED fixtures have internal regulators and are thermally engineered to ensure optimal operating conditions for the internal LED, thus prolonging the lifespan of our fixtures.

How far can your fixtures project?
Gantom fixtures were designed for close-range, controlled light environments. While some of our fixtures are capable of more range, we recommend using Gantom fixtures at a distance of between 3 and 10 feet (about 1-3 meters).

Can I power your fixtures from a battery?
Because our fixtures are low wattage and low voltage, you can often run Gantom fixtures off of a battery for a finite period of time. For permanent applications, we strongly recommend a continuous power source.

Can I use your LED fixtures outdoors?
For permanent, outdoor applications use our Storm series lights. The Storm series offers a range of fixtures covering all of your exterior micro spotlight needs.

How far can I run wires to the fixtures?
Typically one can run 18 gauge wire several hundred feet to connect to our fixtures without worrying about voltage drop. Since most of our fixtures have internal regulators to compensate for varying input voltage, the voltage drop over a long distance should not affect the brightness of the fixture. However, if a significant number of fixtures are running from the same wire, we recommend using lower gauge (thicker) wire to allow for more current to flow.

I need documentation or data for a particular fixture.
User guides, data sheets, and IES files are available on our website. For quick access to data sheets, go to: https://www.gantom.com/product-cut-sheets/ If you need a 3D model of a fixture, we can provide STEP files for most fixtures and accessories. Please email support@gantom.com for models and other data requests.

How can I see your products in person?
Gantom exhibits several times a year throughout the country (and soon overseas as well), we welcome you to visit us at any of the trade shows at which we exhibit. We also offer virtual product demonstrations via Zoom and 90-day sample loans. We send the products to you and talk you through fixture use from anywhere in the world! You can schedule a virtual product demonstration at www.gantom.com/demo and inquire about samples by emailing sales@gantom.com

Are your LED fixtures dimmable?
Yes! All of our LED fixtures are designed to either dim with a PWM input or DMX control signal.

How quickly can I receive Gantom Products after purchase?
All standard, stocked products are fulfilled from Orlando, FL. If you are interested in learning how to expedite a shipment, or picking up an order via will call, please email orders@gantom.com  The cutoff time for same-day shipping of in-stock orders is 2:00 pm EDT/EST.

Are Gantom fixtures warrantied?
Precision, PowerPak, and GPLEX items have a warranty of one year from the date of purchase. Gantom, Gantom Pro, and Storm products have a warranty of two years from the date of purchase. Extended warranties may be quoted by emailing quotes@gantom.com If you have a Gantom product that fails and is still under warranty, please email support@gantom.com and a team member will assist you.

Do you have a minimum order fee?
Yes, all orders under $500 (USD) are subject to a $25 minimum order fee.

What payment methods does Gantom accept?
Gantom accepts payment by ACH, wire transfer, and credit card. Please note that a 3% transaction fee is applied to all credit card payments. As of January 2022, Gantom no longer accepts paper checks.

You have almost what I need, can you _____?
Yes, as a manufacturer, we have the ability to custom build devices to our customers’ specifications. To learn more about developing a custom design, email quotes@gantom.com.
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